THE JAMBERRY GUARANTEE
Jamberry Nails Australia Pty Ltd (“Jamberry”) wants you to love and enjoy your new products. If you are not satisfied with your Jamberry purchase you may return most items for a full refund within 90 days of purchase (see specific limitations below). Jamberry covers return shipping costs if an item is defective or if the return is a result of our error. The Jamberry Guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents. Due to variations in printing methods, product colors in the catalogue or online may not be an exact representation of actual Jamberry products. All returns are subject to the following conditions.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (the “ACL”). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any warranty against defects contained herein is in addition to any other rights and remedies to which you are entitled under the ACL. NOTE: All returned merchandise and return forms must be sent to the address below, under “RETURNS AND EXCHANGES BY MAIL”.
Nothing in this Returns Policy limits any rights and remedies which are available to you under the ACL.
REFUNDS, RETURNS AND EXCHANGES
We will accept returns of items purchased from any Jamberry website or any Jamberry sales consultant. We will not accept returns of items purchased from third party shopping portals such as eBay, Amazon, Etsy, etc. You must provide proof of purchase for all returns and exchanges.
Cooling Off Period
Under Australian Consumer law, Customers may cancel any transactions, without any penalty or obligation, within TEN BUSINESS DAYS after the date of the transaction. Consultants are required by Australian Consumer law to notify Customers about this “Cooling-Off Period” at the time of the transaction.
Customer (Non-Consultant) Returns
If you are dissatisfied with your purchase from Jamberry, you may return it for an exchange or full refund, less cost of shipping, within 30 days from the purchase date, even if the product is not in its original packaging or in resalable condition. However, the product must be at least 50% unused. The customer is responsible for the cost of returning the product.
Any products returned more than 30 days from the purchase date must be returned in their original packaging and in resalable condition to be eligible for an exchange or refund. Discontinued or retired products are not considered to be in resalable condition. If returned within 90 days, you are entitled to a full refund, less cost of shipping. Resalable products outside of the first 90 days will be eligible for an exchange up to one year from the purchase date. We do not accept return of products for refund or exchange outside of one year from their purchase date. Bundled items must be returned with all original components.
Refunds for defective products or Jamberry error will include the cost of shipping; refunds for any reason other than product defect or Jamberry error will not include the cost of shipping. All refunds or exchanges will be at the price the Customer paid for the product, inclusive of any discounts. (e.g. a wrap purchased as part of a buy three get one free promotion would be refunded at $16.50, as the prorated retail value of four wraps purchased for $66. That wrap could not be exchanged for a $22 lacquer). StyleBox exchanges will only be processed for other StyleBox wraps. We do not give refunds for gift codes or discount codes; a product must have been purchased to be eligible for a refund
Defective products may be returned for a refund within 90 days of purchase or exchange within 1 year from the purchase date (excluding the Electric Products listed below, which have a 90 day limited warranty). Refunds for defective products will include the cost of shipping.
Should Jamberry mistakenly send you an incorrect product, you may return it for full refund within 90 days of purchase or exchange within 1 year from the purchase date. Refunds for Jamberry’s error will include the cost of shipping.
Returns of Electric Products
The Jamberry Mini Heater, TruShine LED Curing Lamp and ColourCure UV/LED Curing Lamp have a 90-day limited warranty on materials and workmanship. Subject to the requirements of the ACL, product failure after this limited warranty period will not be covered by Jamberry.
In order to claim this warranty, you must complete a Return Form (which may be downloaded below), setting out a description of the defect and submitting the Return Form along with your return, to the address in the “Returns and Exchanges by Mail” section below.
Jamberry will provide a Consultant refunds as follows:
- If you are dissatisfied with your first purchase from a product category it can be returned for an exchange or a full refund, less cost of shipping, within 30 days from the purchase date, even if the product is not in its original packaging or in resalable condition. However, the product must be at least 50% unused. The Consultant is responsible for the cost of returning the product. All subsequent purchases in that product category will be subject to the below stipulations.
- Any products other than your first purchase from a product category must be returned in their original packaging and in resalable condition, within 30 days from the purchase date, to be eligible for an exchange or a full refund, less cost of shipping. Discontinued or retired products are not considered to be in resalable condition. The Consultant is responsible for the cost of returning the product.
- Any products returned 31-90 days from the purchase date must be returned in their original packaging and in resalable condition to be eligible for an exchange or refund at 90% of the purchase price, less cost of shipping. Discontinued or retired products are not considered to be in resalable condition. The Consultant is responsible for the cost of returning the product.
Consultants are encouraged to sell products through their Jamberry websites and are discouraged from stockpiling product they may not be able to sell. Jamberry may terminate Consultants who return more than $1,000 in product in any one-year period. This limitation does not apply to defective product. However, product will need to be inspected to determine if a return is eligible for a refund.
Each consultant will have their Qualifying Volume (QV) and Retail Volume (RV) reduced by the amounts refunded to themselves or their customers, which will be reflected in subsequent commission disbursements.
Marketing Material Returns
Subject to the requirements of the ACL, Marketing materials may only be returned upon resignation as an independent Consultant or in the case of a product defect or error on the part of Jamberry.
RETURNS AND EXCHANGES BY MAIL
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance for at least the value of the items being returned. Jamberry is not responsible for packages lost in transit without proof of tracking. You are responsible for the return shipping costs of your returns, unless product is defective.
To return or exchange an order by mail:
- Include a copy of your proof of purchase.
- Ship your package (including your completed Return Form) with a carrier that can provide tracking and insurance.
USE THIS ADDRESS:
JAMBERRY NAILS AUSTRALIA PTY LTD
7 Eucalyptus Place
Eastern Creek NSW 2766 Australia
For any products you purchase from Jamberry title to the products and risk of loss transfers to you when the products are shipped.
You are entitled to make certain returns upon resignation as a Jamberry Consultant. Please login to your Consultant account to view the Policies and Procedures.
Download our Returns-Exchange Form